Refund policy
Last Updated: September 13, 2026
At Stampello, we want every customer to have clear information before placing an order. This Refund & Return Policy explains how returns, exchanges, cancellations, and refunds are handled for purchases made through our website.
Please read this policy carefully before completing your purchase.
1. All Orders Are Final Sale
Unless otherwise required by applicable law, all Stampello orders are final sale.
We do not accept standard returns or exchanges simply because a customer changes their mind, no longer wants the item, ordered the wrong item, or has a personal preference after receiving the order.
Because stamps can vary in design, issue, condition, and availability, we encourage customers to carefully review the product description, photographs, and other available product information before placing an order.
If you have questions about a stamp or product before purchasing, please contact our customer support team. We are happy to help you make an informed decision.
2. Returns
Stampello does not offer a standard return program.
Customers should not send an item back to us without first contacting customer support and receiving instructions from our team.
Any package returned without prior authorization may not be accepted or processed.
This policy does not limit any rights or remedies that cannot legally be excluded under applicable law.
3. Exchanges
We do not offer exchanges for purchased products.
If you are unsure about a product before ordering, please contact us at support@stampello.site and our support team can help answer your questions.
4. Refunds
Because Stampello operates a final-sale policy, refunds are generally not available for completed purchases.
However, if you believe there is a significant issue with your order, please contact us so that we can review the situation.
If a refund is approved, it will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Stampello cannot control the processing time of a financial institution after a refund has been submitted.
5. Incorrect or Damaged Orders
We take care when preparing orders and aim to send customers the products they purchased.
If you believe that you received an incorrect item or that there is a significant problem with your order, please contact us as soon as reasonably possible after delivery.
Please provide:
-
Your order number
-
The email address used for your order
-
A description of the issue
-
Relevant photographs, if requested by our support team
Our team will review the information and determine what assistance may be appropriate.
Please do not return an item before contacting us.
6. Product Quality
Stampello makes an effort to offer stamps in good quality and to provide product information and photographs to help customers understand what they are purchasing.
Because stamps are collectible items, individual products may have characteristics associated with their age, printing, storage, handling, or particular issue.
Customers should review the product listing carefully before purchasing.
If you have a question about the condition or characteristics of a particular stamp, please contact us before placing your order.
7. Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We cannot guarantee that an order can be cancelled after it has been processed or shipped.
If an order has already been processed or shipped, our final-sale policy applies.
8. Refused or Undeliverable Packages
Customers are responsible for providing an accurate and complete shipping address during checkout.
If a package cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or another issue caused by the customer, please contact our support team.
Any refund or other resolution in these circumstances will be considered according to the circumstances of the order and applicable law.
9. Shipping Costs
Stampello currently offers free shipping within the United States.
Because our standard orders are shipped without a separate shipping charge, there is generally no shipping fee to refund.
10. How to Contact Us About an Order
If you have a concern about your purchase, please contact us by email:
To help us locate your order quickly, please include your order number whenever possible.
Our customer support team is available 24/7.
11. Processing of Approved Refunds
When a refund is approved, Stampello will process the refund through the appropriate payment system.
The refund will normally be returned to the original payment method used at checkout.
After Stampello processes a refund, the time it takes for the funds to appear may vary depending on the customer's bank, card issuer, or payment provider.
If you believe an approved refund has not appeared within a reasonable processing period, please contact us at support@stampello.site so we can assist you.
12. Applicable Consumer Rights
This policy is intended to clearly explain Stampello's standard return and refund practices.
Nothing in this policy is intended to remove, restrict, or waive any consumer rights or remedies that cannot legally be excluded under applicable federal, state, or local law.
Where applicable law provides a customer with a right that differs from this policy, that legal right will apply.
13. Policy Questions
If you have any questions about this policy before placing an order, we encourage you to contact us.
Our team is available 24/7 and will be happy to provide clarification.
Contact Information
Stampello
341 High St
Hingham, MA 02043
United States
Email: support@stampello.site
Customer Support: 24/7
Shipping Area: United States only
Thank you for choosing Stampello. We appreciate your business and want you to have clear information about your purchase before completing your order.